kagura Privacy Policy
This page describes what we collect when you use kagura and how we keep that data protected. We handle your personal information—name, identity number, payment details, betting history—according to strict security practices and applicable data-protection law. Our commitment is to use your data only for the services you request and to be transparent about who has access to it.
We collect data from you directly (when you register and deposit) and indirectly (when you use our platform—browsing, betting, withdrawing). We also use cookies and analytics tools to understand how you interact with kagura. This policy explains each category of data, our legal basis for collecting it, how long we keep it, and your rights to access or delete it.
If you have questions about how we handle your data, you may contact our privacy team via the support channels listed below. We respond to data-access requests within 30 days. If you believe we have mishandled your information, you also have the right to lodge a complaint with your local data-protection authority.
What Data We Collect on kagura
When you register for kagura, we require your full legal name, date of birth, national identity number (or passport), residential address, phone number, and email address. We collect this information to verify your identity, comply with anti-money-laundering regulations, and enable account recovery if you lose access. We also collect information about your deposits and withdrawals—which payment method you use (DANA, e-wallet, mobile banking, local payment, bank transfer), the amount, and the date. This payment data is necessary to process transactions and detect fraud.
As you use kagura—placing bets on Liga 1 or Piala AFF, playing live blackjack, spinning slots—we log your activities. We record your bet amount, the game or market you chose, the outcome, and the timestamp. We keep this transaction history to settle disputes, calculate taxes (where applicable), and comply with regulatory reporting. We also track your login times, device type (mobile, desktop, app), IP address, and browser. This usage data helps us identify suspicious activity and improve our platform performance.
Payment Data and Third-Party Processors on kagura
When you deposit via online payment, e-wallet, or mobile banking, those payment providers collect and handle your payment information directly. We do not store your credit card details, e-wallet passwords, or bank credentials. We receive only confirmation that the transaction succeeded and the amount transferred. Your payment data is governed by each provider's privacy policy, not ours. For bank transfers (local payment, online payment, e-wallet, mobile banking virtual accounts), your bank retains your account information; we see only the incoming transfer reference and amount.
We use third-party processors for identity verification. When we verify your national ID or passport, we may send your document images and personal details to a verification service. That service scans the document, confirms it is genuine, and returns a pass/fail result. We delete the document image after verification is complete; the verification service retains a record according to their own data policy.
We use cookies to track your session and preferences
Our kagura cookies store your login status, language choice, and betting history. We also use third-party analytics cookies (Google Analytics, similar) to measure page traffic and user behaviour. You can disable non-essential cookies in your browser settings; essential cookies (for login) cannot be disabled.
Cookies and Analytics on kagura
We use cookies to keep you logged in and to remember your language and display preferences. Essential cookies are necessary for kagura to function; without them, you cannot place bets or withdraw funds. We also use analytics cookies to track which pages you visit, how long you stay, and which games you play most. This helps us improve our platform and tailor the experience. Analytics data is anonymised; we do not link analytics data back to your identity unless we are investigating fraud.
Our analytics partners (Google Analytics, similar services) may set their own cookies and use them to track you across other websites. You can opt out of third-party analytics by adjusting your browser settings or visiting a third-party opt-out page. Opting out does not prevent us from using analytics; it only prevents us from receiving data that third-party cookies provide.
How We Use and Share Your Data on kagura
We use your data for five main purposes: (1) to provide our services—processing bets, managing your account, settling disputes; (2) to verify your identity and comply with financial regulations—anti-money-laundering, tax reporting, sanctions screening; (3) to detect fraud and protect our platform—analyzing patterns, blocking suspicious accounts; (4) to communicate with you—sending account confirmations, support responses, policy updates; and (5) to improve kagura—using anonymised data to measure performance and test new features.
We share your data only when necessary or required by law. We do not sell your personal information to advertisers or marketing agencies. We may share limited information with:
- Payment providers: We provide your name and account details to DANA, e-wallet, mobile banking, and your bank to process deposits and withdrawals.
- Identity-verification services: We share your ID document and name with third-party verification services to confirm you are who you claim.
- Government authorities: If legally required (for example, by an anti-money-laundering investigation), we provide account data and transaction history to law enforcement or financial regulators.
- Our service providers: We use contractors for data hosting, customer support, and technical infrastructure. These contractors sign agreements to keep your data confidential.
Our servers may sit outside your jurisdiction; your data may cross international borders. However, we apply the same security standards regardless of server location.
Your Rights and Data Retention on kagura
You have the right to access your personal data—ask us for a copy of what we hold about you. You also have the right to correct errors (for example, if your address is outdated). In some jurisdictions, you have the right to delete your data; however, we may retain transaction records for legal and tax purposes even after you close your account. You may also have the right to restrict how we use your data or to object to certain uses (such as analytics).
We retain identity documents for as long as your kagura account is active, plus a period afterward to comply with financial-crime regulations (typically 5–7 years). We retain transaction history indefinitely to settle disputes and meet reporting obligations. We delete cookies after your browser session ends or after a set expiry date (typically 1–2 years for non-essential cookies).
If you wish to exercise any of these rights, contact our support team via live chat, email, or phone. We are available during posted business hours; users in Jakarta, Surabaya, Bandung, and Medan may also reach us through local contact channels. During holidays (Idul Fitri, Idul Adha, Imlek), response times may extend. For data-access or deletion requests, we require you to verify your identity before we process your request.
This policy applies to kagura services available where local law permits. If you have questions or complaints about our privacy practices, you may also contact your local data-protection authority or supervisory body.