kagura Casino & Sportsbook FAQ

We require three document types for account verification. First, a valid identity card (national ID, passport, or driving licence) showing your full name and date of birth. Second, a proof of address document dated within the past three months—this can be a utility bill, bank statement, or rental agreement. Third, a photograph of your payment method (debit card, e-wallet screenshot, or bank passbook showing your account details and name).

Upload these documents via our secure portal after account creation. Our team reviews submissions within 1–2 business days. During major holidays like Idul Fitri and Idul Adha, processing may take longer. If your documents are rejected, we will explain the issue via email and allow resubmission.

Deposit minimums and maximums vary by payment method. E-wallet transfers (DANA, e-wallet, mobile banking, local payment, online payment) typically have lower minimums and daily limits tied to your e-wallet account. Bank transfers via e-wallet, mobile banking, local payment, and online payment have higher minimums and can accommodate larger single deposits. e-wallet transfers are processed at your bank's limit.

We do not publish exact amounts to avoid promoting unsustainable spending patterns. You can see the exact range for your chosen payment method during the deposit flow. If you believe a limit is incorrect or you need assistance, contact our support team via live chat or email.

On the login page, click the "Forgot password?" link. Enter your email address or username. We will send a password-reset link to your registered email. Click that link within one hour to create a new password. The reset link expires after one use.

If you do not receive the email, check your spam folder. If the issue persists, contact our support team with your username and registered email. We can verify your identity using your account details and assist with recovery.

No. One person may hold only one active kagura account. Opening multiple accounts using the same email, payment method, device, or identity will result in all accounts being closed without refund. We monitor accounts using IP address, browser fingerprint, payment method origin, and identity verification data.

If you need to recover access to a closed account or believe your account was closed in error, contact our support team with your username and registered email.

We accept deposits via mobile banking, local payment, online payment, e-wallet, and mobile banking for e-wallet users. For bank transfers, we support virtual accounts and direct transfers via local payment, online payment, e-wallet, and mobile banking. We also accept local payment codes linked to any participating bank.

Each method has different processing speeds and account limits. E-wallet transfers are typically confirmed within minutes. Bank transfers via virtual account may take 1–2 hours. Direct bank transfer times depend on your originating bank's processing.

We review withdrawal requests within one business day of submission. After review, we send the funds to your registered payment method. The transfer itself may take an additional 1–3 business days depending on your bank or e-wallet provider. During public holidays like Idul Adha, processing may extend to two business days.

You can track your withdrawal status in your account dashboard. If your request is pending longer than expected, contact our support team with your withdrawal request ID.

Our loyalty tiers reward consistent account activity. As you deposit, play, and withdraw on kagura, you accumulate points based on transaction volume. These points unlock tier benefits such as higher withdrawal limits, priority support access, and occasional bonus offers. Tier status is tracked automatically in your account profile and updates daily.

Your tier resets once per year. Each tier has specific point thresholds. The exact benefits for each tier are listed in your account under "Loyalty" or "Rewards". If you have questions about your current tier or points balance, our support team can provide details.

We cover Liga 1 (Indonesian domestic league), Piala AFF (regional tournament), Champions League, Premier League, and other major international competitions where available and permitted under local law. Live markets update during match days; odds reflect real-time probabilities and are subject to change.

Market availability varies by jurisdiction. Users in Jakarta, Surabaya, Bandung, and Medan have access to all listed markets where local law permits. During tournament breaks (e.g. Idul Fitri holidays), specific markets may be suspended. Check our site or contact support for current availability in your region.

We offer live-dealer blackjack, roulette, baccarat, and Dragon Tiger from multi-camera studios. Each game features professional dealers and real-time interaction via video stream. You can see the dealer and other players, place bets in real time, and observe all outcomes live.

Live-dealer games are available 24/7 on supported days. Tables close only during maintenance or scheduled downtime (posted in advance). Game rules are displayed before you join; read them carefully to understand winning conditions and payout rates.

Our slot library includes Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, and others. Each game has unique mechanics, pay lines, and payout tables. Game rules and theoretical return-to-player (RTP) percentages are shown in the game's information menu before you play.

Slot outcomes are generated by certified random-number generators. We do not adjust odds based on player identity or history. All slots can be played in demo mode (using practice credits) before you wager real funds.

If you suspect unauthorized access or unusual activity, log out immediately and contact our support team. Do not attempt to log in again until support confirms the issue is resolved. Provide your username, registered email, and a description of the suspicious activity.

Our team will verify your identity using account recovery questions or document verification, then review your account history. If fraud is detected, we will secure your account and advise you on next steps. If your password may have been compromised, we recommend changing it once you regain access.

Our live chat is available during posted business hours, typically 09:00–22:00 (local time). Response times vary depending on queue load. During peak hours or public holidays, wait times may extend. If live chat is unavailable, you can email support or leave a message for the next available agent.

For urgent account issues outside business hours (account lock-out, fraud concern), use the emergency contact option in your account settings to leave a message. An agent will respond when the team is next available.

Our services are available only where local law permits. We do not provide legal advice on whether online gaming is lawful in your jurisdiction. You are responsible for verifying compliance with your local laws before opening an account.

If you are uncertain, consult your local authorities or a qualified legal professional. Our Legal Notice explains our jurisdiction policy in detail. If you open an account from a prohibited jurisdiction, we may suspend or close it without refund.